By Rick Box
版權所有2018 非傳統商業網路(前身為純全資源中心)。節錄自和Rick Boxx的純全時刻，這本刊物主要是從基督徒的角度來探討職場上正直這個主題。如果希望知道更多關於這個事工或是想訂閱每日純全時刻，請上這個網站: www.unconventionalbusiness.org. Rick Boxx最新出版的書提供用五個關鍵的神的方法來建立企業。
「你所說的話夠精準嗎？」這句話對你有什麼意義嗎？ 你能想到過去遇到類似的傳達錯誤嗎？後來結果是什麼 ，造成很嚴重的影響嗎？最後又是如何解決的？ 我們如何積極主動確保不犯溝通上的錯誤呢？雖然錯誤有時候是不可避免的，當錯誤發生時，我們又應該如何回應呢？ 你能想到其他對個人或是企業產生很大的問題「小狐狸」嗎？
PERILS OF MISCOMMUNICATION
By Rick Boxx
There is a simple principle that underscores a common pitfall in communications: “It is not what you say – it is EXACTLY what you say.” Failing to observe this can cause significant, even disastrous problems in business, as well as for relationships, as I learned all too clearly at an event I was overseeing.
It was a major business luncheon for our organization, and the event had gotten off to a good start. But as the guests began to finish their salads, I noticed that no lunches were being served. Even though our program was about to start, there were no meals in sight!
Our guests were eventually served, and the presentation went on as planned, but the delay caused considerable anxiety for our team, as well as for the hotel”s staff. Only later did I learn that I had signed contracts that clearly stated that our event was to be held from noon to 2 p.m., instead of our accustomed 11a.m-1 p.m.
Because of my error, failing to carefully read the documents for the events and not being able to correct the time difference, the hotel was understandably not prepared at our normal lunch time. We might regard this as a small miscommunication, but it proved extremely disconcerting to our meeting planners and could have disrupted an otherwise great event. Everything else on the contract was accurate – seating arrangement, number of guests expected, the menu, and other details. But a small miscommunication could have ruined everything.
When we talk about communications, we typically focus on what is being said or written, along with how it is expressed. However, what is not said – in this case, confusion over the expected schedule for our event – can be as critical for determining success or failure. I have found the Bible offers excellent insight into the perils of miscommunication.
Realizing that what we say or don”t say can lead to wrongdoing. In Ecclesiastes 5:6 we read, “Do not let your speech cause you to sin…” Paying attention to details, and having people check your work can help prevent painful miscommunications, whether they are spoken or in written form. My intent was definitely not to delay the meal service, but lack of intent can still lead to unintended consequences.
Responding to potential mistakes. If I had determined to be more diligent to check and even recheck important details, such as the obvious one about when we and the hotel agreed the meeting would be held, unnecessary inconvenience could have been avoided.“The heart of the discerning acquires knowledge; the ears of the wise seek it out” (Proverbs 18:15).
Recognizing that even small details can lead to failure. In a beautiful Old Testament book we read an appropriate warning: “Catch for us the foxes, the little foxes that ruin the vineyards, our vineyards that are in bloom” (Song of Solomon 2:15). The context of this admonition is not the marketplace, but the idea still applies. The “little foxes” we encounter during the course of any workday may seem inconsequential, but if not attended to properly, they can create more disruption than we could ever imagine.
As it turned out, despite the delay in serving our guests, our event proceeded pretty much as planned However, the outcome of my miscommunication could have been very different, a lesson I never forgot.
Copyright 2019, Unconventional Business Network Adapted with permission from "Integrity Moments with Rick Boxx," a commentary on issues of integrity in the workplace from a Christian perspective. To learn more, visit www.unconventionalbusiness.org. His latest book, Unconventional Business, provides “Five Keys to Growing a Business God”s Way.”
When you hear, “It”s not what you say – it”s EXACTLY what you say,” what does that mean to you? Can you think of a miscommunication you experienced similar to the one described here? What were the consequences of that – was the impact very serious? How was it resolved? How can we be proactive in ensuring that such miscommunications are avoided? Of course, mistakes will inevitably occur at times. When they do, what is the best way for us to respond? What other “little foxes” can you think of, relating to communications whether individually or corporately, that can create considerable problems?
NOTE: If you have a Bible and would like to read more about this subject, consider the following passages: Proverbs 10:4, 14:23, 16:21, 19:11, 21:5, 22:3, 27:23-27