By Rick Boxx
本文版權為正直資源中心（Integrity Resource Center, Inc.）所有。本文獲得授權改編自「瑞克．博克思的正直時刻Integrity Moments with Rich Boxx」。這系列的文章是以一個基督徒的觀點評論職場的正直議題。想要更多了解正直資源中心或想要收到電子文件的「瑞克每天的正直時刻Rick”s daily Integrity Moments」系列文章，請上網www.integrityresource.org。他的書「如何生意興隆而不犧牲正直」提供人們正直地作生意的方法。
思想 / 討論題目
你的公司（或你知道的公司）是否隨著潮流去雇用一個「員工主任」，擔任最高領導階層和員工之間的中間人？你對這種做法有何看法？ 為何雇主與員工間常常很難維持直接的溝通？對你而言這種情況是否可諒解，因為可讓雇主有更多時間去處理更廣泛的事務？為什麼？ 雖然許多總裁要面對壓力和時間的限制，你想他們可以採取什麼步驟使他們能「詳細知道羊群的景況」，如聖經所建議，而不要把這責任完全指定給某個人？ 根據你自己的領袖角色，從今天開始你可以考慮做什麼事使你的屬下更容易接近你？註：若你有聖經且想要看有關此主題的其他經文，請看：
AVAILABLE AND ACCESSIBLE LEADERSHIP
By Rick Boxx
An editorial in the prominent daily business periodical, The Wall Street Journal, mentioned a surprising trend being practiced by some busy executives. According to the report, they are hiring a "chief of staff." This consists of someone to deal directly with personnel, freeing top executives to handle broader, more corporate-level responsibilities.
It seems interesting that at a time when many CEOs already are significantly isolated from their staffs, they now have resorted to appointing another gatekeeper – one more layer of insulation between them and their employees. Obviously, this makes it increasingly challenging for staff to gain direct access to their superiors. This also leads to greater frustration among those who believe their needs are not being heard and their contributions to their companies are not being recognized.
Time management is critical, and I suspect this is one reason for this recent tactic. However, truly effective leadership is about "serving" one”s people, not avoiding them. When we regard having to deal with people as a problem, rather than a privilege, our priorities are seriously misaligned.
There are many resources to consult regarding the importance of leaders staying in close contact with those they lead, but some of the best examples are found in the Bible. For instance, in the New Testament we read, "People were bringing little children to Jesus to have him touch them, but the disciples rebuked them. When Jesus saw this, he was indignant. He said to them, ‘Let the little children come to me, and do not hinder them, for the kingdom of God belongs to such as these" (Mark 10:13-14).
Anyone familiar with the biblical account of Jesus” life knows He had a very clear mission and a very short time for its fulfillment. Yet He always found time for people that were clamoring for His attention, as we see in the passage above. If the Son of God was willing to be accessible to children, who were virtually regarded as non-persons during that time, should we not also remain available to our staffs?
Here are some other principles from the Bible:
Monitor the pulse of your staff regularly. How will you know if major problems are arising if you choose not to communicate consistently and closely with your employees? Being oblivious to significant concerns can put your organization in jeopardy. “Be sure you know the condition of your flocks, give careful attention to your herds…the lambs will provide you with clothing, and the goats with the price of a field…” (Proverbs 27:23-27).
Provide clear direction by understanding your team. When people believe their leaders know them and seek their best interests, they are inspired to do their very best work. “When a country is rebellious, it has many rulers, but a man of understanding and knowledge maintains order” (Proverbs 28:2).
Offer the same attention and concern you would like to receive. When we have pressing needs, we like to be able to communicate them to others who can be of assistance. As leaders, we should be just as responsive to the people that report to us. “Do to others as you would have them do to you” (Luke 6:31).
Copyright 2011, Integrity Resource Center, Inc. Adapted with permission from "Integrity Moments with Rick Boxx," a commentary on issues of integrity in the workplace from a Christian perspective. To learn more about Integrity Resource Center or to sign up for Rick”s daily Integrity Moments, visit www.integrityresource.org. His book, How to Prosper in Business Without Sacrificing Integrity, gives a biblical approach for doing business with integrity.
Is your organization – or one you are aware of – following this trend of hiring a “chief of staff,” an intermediary between top leadership and the staff? What do you think of this practice? Why is it often difficult for leaders to maintain direct lines of communication with employees? Does this seem excusable to you, given the leaders” broad responsibilities and many demands? Why or why not? Even with the pressures and time constraints that many executives face, what steps do you think could be taken to enable them to “know the condition of their flocks,” as the Bible passage suggests, without totally delegating that responsibility to someone else? In light of your own leadership role, what might you consider doing – starting today – to be more available and accessible to those who report to you or work with you?NOTE: If you have a Bible and would like to read more about this subject, consider the following passages:
Proverbs 14:4, 15:22, 19:20, 20:18, 20:28; Psalm 23:1-6; Philippians 2:3-4