By Rudolfs Dainis Smits
適當地管理改變對組織的改變是必要的，也能夠成功地完成計畫。Ken Blanchard公司的Pat Zigarmi，在他職場生涯的早期做過一個研究，主題是領導改變和結果：上層做改變計畫的人自己很少為改變奮戰。如果員工能夠參與改變的決策過程，他們就比較不會去抵抗改變，會比較願意改變。改變需要領導能力，但不是用由上而下的命令方式。想要完成改變和改善，就要給員工足夠的資訊和能力去改變。
波士頓交響樂團的指揮Benjamin Zander打破所有指揮的傳統的音樂詮釋方式，只為了得到最好的表演效果。他在Tapping into “The Art of Possibility一書當中說，詮釋和表演不再是指揮個人的魅力而是團隊的努力。這句話激勵了每一位樂團的成員，也給詮釋樂曲立下的新典範。不僅僅聽眾或是指揮感受到改變的好處，對參與的團員來說，也提高了他們的滿意度和創新能力。
2017@版權所有 魯道夫．丹尼斯．史密特 前企業主，目前是席爾國際企業的設計師和科技部經理。席爾國際為規劃和建築風險管理顧問公司。他也是CBMC拉脫維亞的創始會員以及理事會成員、波羅地海改革宗神學院創始成員以及前歐洲CBMC理事會成員。
即使神永不改變(雅各書1章17節)聖經卻提到改變以及生命被神改變。神所創造的生命，也不斷在經歷改變的過程：創世記1章1-9節提到地球起初是空虛渾沌，神帶來了光、分開晝夜，也創造了天和地，這就是我們今天所熟悉的神創造天地。在每天生活的過程當中，你能夠認出有哪些科學方面或是商業的領域，需要創意來改變和創造，有更好的結果呢？ 你同意文章中所說的，在告訴員工改變的好處之前，我們應該給他們充分的資訊以消除他們的疑慮嗎？為什麼？請分享你的答案。 C.S.路易斯說：「日復一日，生活毫無變化，但是當你回頭一看，卻發現人事已非。」變化很可能讓我們感到驚訝或是無預警出現的，就像是四季的變化一樣。你是否曾經回眸一望，才發現對於改變，自己根本就沒有準備好，或是錯失了改變的機會？文章中波士頓交響樂團的指揮Benjamin Zander說，我們的預設立場會阻礙創新，你覺得這是甚麼意思？你覺得不預設立場是甚麼意思？ 書評說波士頓交響樂團的指揮Benjamin Zander是一個非常不一樣的指揮家。他認為自己的工作，是要激勵下面的音樂家，提醒他們學音樂的初衷，而不是命令他們。因為人都會渴望貢獻自己的知識經驗才能以及想像力，那會讓人覺得自己是有用的。為什麼個人的參與以及合作對於成功的改變和創新是必要的呢？ 請分享一個改變的例子，在過程當中你是否給員工機會參與改變？或者是你的老闆採用了甚麼方法，讓你們參與來進行改變？
CASTING VISION FOR POSSIBILITIES
By Rudolfs Dainis Smits
“The world as we have created it is a process of our thinking. It cannot be changed without changing our thinking.” – Albert Einstein
Putting what Einstein said in perspective, one of the few things we can be certain of in life is change – and change represents uncertainty. Change can be frightening, but it has become the new status quo. The Merriam-Webster Dictionary defines change in several ways: to make different in some particular way; to make radically different; to give a different position, course, or direction to something or someone. Change varies in magnitude, and affects outcomes in different ways. Being able to change and adapt frequently has become necessary both to live and succeed. Successful change requires vision, information, and preparation.
Are adapting to change and the constancy required for project management compatible? We desire stability and consistency to achieve our goals, yet sometimes change is essential for moving a project or product forward. Effective leadership requires skills and tools that can equip and motivate an organization and its people to change. Individuals need to be properly coached to transform into a team. Introducing new software, systems, procedures, and methods of communication may require change for successfully completing a project.
Change can be envisioned as an enemy if we don”t understand why it”s necessary.Change, a process evident within all creation, can negatively affect the individual or disengage an entire group. We don”t necessarily like change, and change does not come naturally. So, we resist it if not properly managed. Change begins with thinking differently about the very processes we have created. Romans 12:1-2 says we are to be “transformed by the renewing of (our) minds.”
Change requires belief and faith in a cause. Providing information is essential to build loyalty and trust, which underpin motivation and maintain vision. The book of Proverbs states that “where there is no vision, the people perish (due to no restraint)” (Proverbs 29:18). Casting vision provides direction and order, and this requires proper communication, dealing with staff concerns and providing details for implementing change.
Properly managing change is essential for transforming an organization and successful project delivery. Pat Zigarmi of The Ken Blanchard Companies, early in her career, did studies on leading change and concluded, “Those who plan the battle rarely battle the plan.” People are not as prone to resist change if they are part of the planning process – if they are, usually they will be on board with the change. Change requires leadership, but not by using a top-down approach. Input from the troops is essential to implement change and refinement.
Benjamin Zander, conductor of the Boston Philharmonic Orchestra, broke all convention for conducting and musical interpretation to obtain the best performance. According to the book, Tapping into “The Art of Possibility,” Zander transformed interpretation and performance into a team effort. His new paradigm of possibility inspired input from every member of the orchestra. The change benefits were not only for the listeners or the conductor, but also to enhance satisfaction and innovation among the contributing musicians.
Successful change often starts with clear communication of vision, helping those involved in the change process to gain an understanding of possibilities that will arise from the changes. Then giving them an opportunity to gain a sense of ownership in the process.
© 2017. Rudolfs Dainis Smits, MATS BArch Dipl. Arch, is an architect and business owner; currently design & technical manager for Hill International, a project and construction risk management company. He is former chairman and board member of CBMC Latvia; founding member of Reformed Baltic Theological Seminary in Riga, Latvia, and a former Europartners board member.
Even though God does not change (James 1:17), the Bible says much about transformation and lives changed by Him. God”s own work of creation is a series of transformational acts: In the beginning the earth was formless and void. God introduced light, separating day from night; and created the heavens and the earth as we know them today as a creative sequence of changes (Genesis 1: 1-9). Which essential daily processes in life, science or business can you identify that require creative change to produce required results? Do you agree with the statement that before we present people with the benefits of change, they should be properly informed and their concerns should be addressed? Why should addressing personal concerns and implementation come before promising change benefits? “Isn”t it funny how day by day nothing changes but when you look back everything is different” – C.S. Lewis. Change can take us by surprise and even go unnoticed, like the sudden arrival of spring. Have you ever looked back realizing that you were not prepared for the change, or missed an opportunity or possibilities in the midst of change? Benjamin Zander says our assumptions block innovation. What do you think he means by this? What would you say is the opposite of an assumption? The book referenced describes Zander as, “…a different kind of conductor. His job, as he sees it, is to inspire the musicians under his direction and “remind people why they went into music in the first place” – not to command them.” We all desire to contribute with our knowledge, experience, capabilities and imagination. Otherwise, we don”t feel useful. Why is individual involvement and corporate empowerment essential for implementing successful change and innovations? Give an example of how you have (or have not) been given opportunity to) implement change with your employees, or how your boss has taken steps to introduce and implement change with your participation?
NOTE: If you have a Bible and would like to read more about this subject, consider the following passages: Joshua 1:9; Isaiah 43:19; Jeremiah 29:11; 2 Corinthians 3:18; Hebrews 11:8, 12:8; James 1:17