思想 / 討論題目
你是否和本文作者有類似的經驗：你惠顧的公司執行某個政策，顯然沒有考慮到你的利益？那是什麼樣的事件？你又如何回應？ 要做商業決定是困難的，因為它們很複雜，無法取悅每個人。根據實際狀況，你認為應該採取什麼步驟去降低對相關人士的負面影響？ 本文是討論會影響到顧客的決定。但事情若是影響到公司員工，我們是否也採用類似的思考過程？為什麼？ 對你而言，「把別人看得比自己重要」如腓立比書2章3-4節所說，是容易或困難？請解釋。註：若你有聖經且想要看有關此主題的其他經文，請看：
LIFE LESSONS FROM LIFTING WEIGHTS
By: Jim Mathis
Years ago I realized that youth was no longer on my side, so I decided to join a fitness club and start lifting weights to get into shape. I was assigned a personal trainer who took my measurements and prepared a chart showing the exercises I should be doing. I stored the chart in a file drawer at the gym, just as many of the other members did.
I faithfully and regularly worked out, recording my progress, which I felt was somewhat remarkable. One day a few months later, however, when I arrived for my regular workout it was disconcerting to find the file drawer was gone. I was informed by managers at the fitness club that they had thrown out the charts. They explained they did not know how many people kept personal records anyway. Besides, one individual stated, it was not their responsibility to keep track of everybody”s charts anyway.
The thoughtless discarding of the fitness charts, along with the complacent attitude of the staff, made me furious. I easily could have kept my chart in my gym bag if I had known they were going to discard them.
Not long after that incident, the management posted signs at the parking spaces closest to the door stating they were reserved for the owner and managers. It became common to see the parking lot filled, overflowing with cars parked on the street, while the four or five “special” parking spaces by the door remained vacant, being reserved in case the owner were to stop by.
These separate actions might not have seemed of major importance, but they communicated one message very clearly. It was obvious that the management of this fitness club had little interest in the needs of the members.
As you might expect, I promptly canceled my membership and moved to another gym. Now 30 years later, I still work out and lift weights regularly, striving to remain as fit and healthy as possible, despite my advancing years. I strongly suspect that I might actually be in better shape now than I was when I was 30 years old. Of course, I will never know, since my original fitness club chose to destroy my workout charts years ago, leaving me with no basis for comparison.
As a businessman, I have turned this negative experience into a positive. Realizing the importance of my customers and the reality that without them my company would cease to exist, I make a conscious effort to keep their needs and interests foremost in my decision-making. I could operate according to an attitude such as, “It is my business, and I can do what I want,” but understand from my own experience that philosophy will not retain customers for very long.
In the New Testament of the Bible, we find a principle that applies to situations such as this: “Do nothing out of selfishness or empty conceit, but with humility of mind let each of you regard others as more important than himself; do not merely look out for your own personal interests, but also for the interests of others” (Philippians 2:3-4).
The first two words of that passage serve as a good reminder: If you fail to consider the needs and interests of others in whatever action you plan to take, it would be better to do nothing.
Jim Mathis is the owner of a photography studio in Overland Park, Kansas, specializing in executive, commercial and theatrical portraits, and recently has opened a school of photography. He formerly was a coffee shop manager and executive director of CBMC in Kansas City, Kansas and Kansas City, Missouri.
Have you ever had a similar experience to that of Jim Mathis, when a business you were patronizing implemented certain actions or policies that clearly did not take your own interests or concerns into account? What happened – and how did you respond? Obviously some business decisions are difficult, far too complex to always please everyone involved. In light of that reality, what steps do you think should be taken to minimize negative effects on the people involved? This “Monday Manna” addresses decisions that affect customers or clients. Should a similar thought process be used concerning actions that have an impact upon company staff members? Why or why not? In your opinion, how easy – or difficult -is it to “regard others as more important” than yourself, as Philippians 2:3-4 suggests? Explain your answer. If you would like to look at or discuss other portions of the Bible that relate to this topic, consider the following brief sampling of passages:
Proverbs 18:12, 22:4; Matthew 20:26-28, 23:11-12; Luke 22:25-27; Galatians 5:13-14