不要忘記你的「工作職責」──NEVER FORGET YOUR ‘JOB DESCRIPTION’
「工作職責」是雇用和管理人員最有價值但卻不受重視的文件之一。這份文件是為雇主和員工設計的，它描述了特定工作的職務、責任和期望，以便雙方都清楚地理解工作內容與期望。
多年前，當我被 CBMC 聘請擔任編輯和出版總監時，我的「工作職責」包括擔任該事工雜誌的編輯，並與總會的總幹事合著一本書。我從未寫過雜誌文章，但我在報紙上撰寫專題文章的十年經驗提供了一個良好的基礎。而撰寫一本書也是我個人的目標之一，所以這份「工作職責」對我來說，像是來自天堂的禮物。
然而，「工作職責」並非萬無一失。當上司和下屬對於工作內容存在分歧時，問題可能會出現，有時甚至是嚴重的問題。我還記得一位 CEO 講述了一次他與一名員工，因對於工作期望有分歧，而陷入糾紛的情況。
過了一段時間，因為對員工的工作表現感到失望，於是把她叫到辦公室，準備通知她離職。為了緩和棘手的情況，他問道：「妳喜歡妳的工作嗎？」「哦，我很喜歡！」她熱情地回答。他感到震驚，詢問：「好吧，告訴我妳覺得妳的表現如何。」員工回答說，她認為自己做得很好，並詳細描述了她正在執行的任務。
很快，CEO 意識到這位員工做得很好，只是她做的工作與他原本期望的不同。問題不是出在「工作職責」上，而是他在一開始沒有確保雙方對期望有共識。他沒有解雇她，反而給了她加薪，並對她的「工作職責」進行了全面的檢討，以澄清她的責任。
如果你是基督徒，你還有第二份「工作職責」- 正如哥林多後書5章20節所描述的那樣，上帝對你有成為「基督的天國大使」的期望。我們可以引用聖經中列出的許多責任，以下是幾個例子：
愛神和愛人。當被問及最大的誡命時，「耶穌對他說：你要盡心、盡性、盡意愛主─你的神。這是誡命中的第一，且是最大的。其次也相倣，就是要愛人如己。」（馬太福音22章37-39節）
成為全心全意的工人。雖然我們應該盡力用言語為耶穌做見證，但更要通過勤奮和在所做的一切工作中追求卓越，來展示我們對信仰的深度和真誠。「無論做甚麼，都要從心裏做，像是給主做的，不是給人做的， 因你們知道從主那裏必得着基業為賞賜；你們所事奉的乃是主基督。」（歌羅西書3章23-24節）
用誠信工作。將誠實和正直作為首要考量，可以幫助我們，在充斥著妥協和不誠實的商業和專業領域中，脫穎而出。「正直人的純正必引導自己；奸詐人的乖僻必毀滅自己。」（箴言11章3節）「公道的天平和秤都屬耶和華；囊中一切法碼都為他所定。」（箴言16章11節）
備註:本文主要提到「JOB DESCRIPTION」，通常可翻譯為「工作職責」、「職務說明」、「工作職掌」、「工作說明書」、「職務說明書」，為簡化翻譯，本文大多使用「工作職責」。
© 2023. Robert J. Tamasy 是企業巔峰: 給今日職場從箴言而來永恆的智慧 一書的作者。也與導師之心的作者David A. Stoddard 合著Tufting Legacies。編輯多本著作包括Mike Landry. Bob的書：透過苦難成長。Mike Landry. Bob的網站為www.bobtamasy-readywriterink.com
備註：如果你有聖經，想閱讀更多的內容，可以考慮以下的經文：
箴言14章5節
14:5 誠實見證人不說謊話；假見證人吐出謊言。
箴言18章9節
18:9 做工懈怠的，與浪費人為弟兄。
箴言22章4節
22:4 敬畏耶和華心存謙卑，就得富有、尊榮、生命為賞賜。
歌羅西書3章17節
3:17 無論做甚麼，或說話或行事，都要奉主耶穌的名，藉着他感謝父神。
歌羅西書4章5-6節
4:5 你們要愛惜光陰，用智慧與外人交往。
4:6 你們的言語要常常帶着和氣，好像用鹽調和，就可知道該怎樣回答各人。
雅各書2章14-17節
2:14 我的弟兄們，若有人說自己有信心，卻沒有行為，有甚麼益處呢？這信心能救他嗎？
2:15 若是弟兄或是姊妹，赤身露體，又缺了日用的飲食；
2:16 你們中間有人對他們說：「平平安安地去吧！願你們穿得暖，吃得飽」，卻不給他們身體所需用的，這有甚麼益處呢？
2:17 這樣，信心若沒有行為就是死的。
彼得前書3章15-16節
3:15 只要心裏尊主基督為聖。有人問你們心中盼望的緣由，就要常作準備，以溫柔、敬畏的心回答各人；
3:16 存着無虧的良心，叫你們在何事上被毀謗，就在何事上可以叫那誣賴你們在基督裏有好品行的人自覺羞愧。
反省與問題討論
- 你是否有正式的「工作說明書」？如果有，你最近有沒有檢視過它？你認為你是否能夠很好地履行其中的職責？
- 你是否曾經遇到過類似的情況，就像文中所描述的，雇主和員工對於工作期望沒有相同的理解？這樣可能會導致哪些問題？
- 如果你相信上帝，也是基督徒，當知道聖經對你在職場的「工作職責」有不同的觀點時，你會如何回應？如果我們不理解這一點，可能會有什麽結果？
- 你認為聖經中還有哪些教導適用於：描述基督徒應如何在商業和專業領域中行事為人？這對於傳達我們的信仰意味著什麼？
NEVER FORGET YOUR ‘JOB DESCRIPTION’
By Robert J. Tamasy
One of the most valuable, yet underappreciated, documents for both hiring and managing people is the job description. Designed for both employer and employee, it describes the duties, responsibilities, and expectations for a particular job so both clearly understand what is expected.
Years ago, when I was hired by CBMC to serve as editor and publications director, my job description included serving as editor for the ministry magazine and co-authoring a book with the president of the organization. I had never written a magazine article, but my 10 years of writing feature articles for newspapers provided a good foundation. And writing a book was one of my personal goals, so this seemed like a job description from heaven.
Job descriptions are not fail-safe, however. When boss and subordinate are not aligned on what a job entails, problems can arise – even serious ones. I remember a CEO who told about a time when he got sideways with an employee simply because he and she were not in accord on what was expected.
After some time, disappointed with the employee’s work, he called her into his office, prepared to inform her that her services would no longer be required. Easing into the difficult situation, he asked, “How do you like your job?” “Oh, I love it!” she replied with enthusiasm. Stunned, he inquired, “Well, tell me how you think you’re doing.” The employee responded by stating how well she felt she was doing and describing in detail the tasks she was performing.
Quickly the CEO realized this employee was doing a very good job – except not the work he had been expecting her to do. The problem wasn’t the job description, but his failure at the onset to ensure they were both in agreement about what was expected. Rather than firing her, he ended up giving her a pay increase – and a thorough review of her job description to clarify her responsibilities.
If you are a follower of Jesus Christ, you have a second “job description” – what God expects of you in your role as an “ambassador for Christ,” as 2 Corinthians 5:20 describes it. We could cite many responsibilities as they are set forth in the Scriptures, but here are a few:
To love God and others. Asked to identify the greatest commandment, Jesus replied, “‘Love the Lord your God with all your heart and with all your soul and with all your mind.’ This is the first and greatest commandment. And the second is like it: ‘Love your neighbor as yourself’” (Matthew 22:337-39).
To be a wholehearted worker. We should strive be witnesses for Jesus with our words, but we show the depth and genuineness of our faith through our diligence and commitment to excellence in all that we do. “Whatever you do, work at it with all your heart, as working for the Lord, not for men…. It is the Lord Christ you are serving” (Colossians 3:23-24).
To work with integrity. Putting a priority on honesty and integrity helps us to stand out in the business and professional world where compromise and dishonesty are rampant. “The integrity of the upright guides them, but the unfaithful are destroyed by their duplicity” (Proverbs 11:3). “Honest scales and balances are from the Lord; all the weights in the bag are of his making” (Proverbs 16:11).
© 2023. Robert J. Tamasy has written Marketplace Ambassadors: CBMC’s Continuing Legacy of Evangelism and Discipleship; Business at Its Best: Timeless Wisdom from Proverbs for Today’s Workplace; Pursuing Life with a Shepherd’s Heart, coauthored with Ken Johnson; andThe Heart of Mentoring, coauthored with David A. Stoddard. Bob’s biweekly blog is: www.bobtamasy.blogspot.com.
Reflection/Discussion Questions
- Do you have a formally written job description? If so, have you reviewed it recently? How well do you think you are fulfilling it?
- Have you ever experienced a situation as was described, when employer and employee did not have the same understanding of the job’s expectations? What kinds of problems could result from that?
- How to you react to the idea that if you believe in God and are a follower of Jesus Christ, the Bible offers a different perspective on your job description in the marketplace? What could be the consequences if we do not understand this?
- What other teachings in the Bible do you think apply here, describing how Christ followers should conduct themselves in the business and professional world? What does it say about communicating our faith?
NOTE: If you have a Bible and would like to read more, consider the following passages: Proverbs 14:5, 18:9, 22:4; Colossians 3:17, 4:5-6; James 2:14-17; 1 Peter 3:15-16
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